When can you Prepare my product after I place the order at your website ? -- The handling time of warehouse usually take 12 hours
When can you ship my order out ? -- We will book the freight from our broker at same time of preparing
Which freight company do you use ? -- We work with a third part broker LTL company ,they will choose the best carrier for you
When do I expect to get my scooters ? -- Depend on your location , take around 2-5 workdays.
How can I track my goods ? -- Pls pay attention to our website , we will update the track number as soon as shipping out .
What should I do when I get the call from carrier ? -- Pls check the package first ,if item is defective, damaged or if you receive the wrong item , pls refuse to sign or leave remark at the BOL ,then we will claim it
About Return / Refund
Can I cancel my order after I place it at your website ? -- Pls contact us immediately ,if we haven’t ship out , we will cancel it for free .
Can I cancel the order after you ship it out ? -- We need to collect the around shipping cost and 10% re-stock fee .
Can I return the goods after we receive it ? -- If you keep the package well and we can sell without any re-packing , yes,but we need to collect the around shipping cost and 10% re-stock fee .
Can I return the goods after we use ? -- Within 15 days, we will accept .You need to pack it at our original package, We need to collect the around shipping cost and 30% re-stock fee.
What is your warranty policy ? -- 1 Year for Main frame , lithium battery ,Motor and Controller
When can we get the spare parts for replacement ? --Depend on our stock , usually 3-5 days , if out of stock , 10-40 business days .
Can I have more information about the policy ? -- Pls refer https://soversky-us.com/pages/warranty