- Product video
SL4.0 is certified COC (Certificate of Conformity),4000W EEC electric scooter, which we have LED headlights and flashlights, fashionable LED display design, aluminium fork, front 13 inch aluminium alloy rim, front and rear hydraulic disc brake, colorful design for customer choice. The Elf scooter is approved by the DOT, EEC, each Citycoco scooter has a COC certificate. And can drive road traffic in America Europe, 4000W aluminum wheel powerful brushless engine, comfortable large seat. 60V 50A lithium removable battery, long running power for the drive, battery box with stronger cover, more safety and longevity. 5A quick charger, 4-6 hours can be fully charged.
When can you Prepare my product after I place the order at your website ?
-- The handling time of warehouse usually take 12 hours
When can you ship my order out ?
-- We will book the freight from our broker at same time of preparing
Which freight company do you use ?
-- We work with a third part broker LTL company ,they will choose the best carrier for you
When do I expect to get my scooters ?
-- Depend on your location , take around 2-5 workdays.
How can I track my goods ?
-- Pls pay attention to our website , we will update the track number as soon as shipping out .
What should I do when I get the call from carrier ?
-- Pls check the package first ,if item is defective, damaged or if you receive the wrong item , pls refuse to sign or leave remark at the BOL ,then we will claim it
Can I cancel my order after I place it at your website ?
-- Pls contact us immediately ,if we haven’t ship out , we will cancel it for free .
Can I cancel the order after you ship it out ?
-- We need to collect the around shipping cost and 10% re-stock fee .
Can I return the goods after we receive it ?
-- If you keep the package well and we can sell without any re-packing , yes,but we need to collect the around shipping cost and 10% re-stock fee .
Can I return the goods after we use ?
-- Within 15 days, we will accept .You need to pack it at our original package, We need to collect the around shipping cost and 30% re-stock fee.
What is your warranty policy ?
-- 1 Year for Main frame , lithium battery ,Motor and Controller
When can we get the spare parts for replacement ?
--Depend on our stock , usually 3-5 days , if out of stock , 10-40 business days .
Can I have more information about the policy ?
-- Pls refer https://soversky-us.com/pages/warranty